Privacy Policy

Last updated: [Insert Date]

Laira Coaching & Consulting ("Laira", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use lairacc.com (the "Website") or otherwise interact with us.

1. Information We Collect Through Forms

When you submit a consultation booking, institutional enquiry, or general contact form, we may collect: your full name, email address, phone number, city, job title, organisation name, and any information you choose to share about your goals, challenges, or training objectives.

2. Purpose of Collecting Information

We use the information you provide to:

  • Respond to your consultation booking or enquiry
  • Schedule and prepare for coaching sessions or training programmes
  • Communicate with you about our services
  • Maintain records necessary for delivering our services responsibly

We do not use information submitted through our forms for automated decision-making or unrelated marketing without your separate consent.

3. Email Communication

Form submissions are sent as email notifications to our team so that we can respond to you directly. We may also correspond with you by email or phone using the details you provide.

4. Cookies

The Website may use essential session cookies required for basic functionality (such as maintaining form security tokens). If analytics tools such as Google Analytics are activated in future, cookies associated with that service may also be used, subject to updating this policy and, where required, obtaining your consent.

5. Analytics

Where enabled, we may use Google Analytics or a similar service to understand aggregate website usage, such as which pages are visited. This data is used to improve the Website and is not used to identify individual visitors personally.

6. Data Storage

Form submissions are transmitted by email and, where enabled, may be logged for administrative purposes. We take reasonable technical and organisational measures to protect this information from unauthorised access, alteration, or disclosure.

7. Data Sharing

We do not sell or rent your personal information. We do not share your information with third parties except: where necessary to operate the Website (such as an email delivery or hosting provider acting on our behalf), where required by law, or with your explicit consent.

8. Security

We apply reasonable safeguards, including server-side validation, CSRF protection, and spam filtering, to protect information submitted through our forms. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

You may request access to, correction of, or deletion of personal information you have provided to us by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.

10. Contact Information

For any privacy-related questions or requests, please contact:

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any changes will be posted on this page with a revised "last updated" date.

Note: Laira Coaching & Consulting provides NLP-based coaching and counselling for everyday challenges such as stress, low confidence, burnout, and emotional or mental blocks. These services are not a substitute for clinical psychiatric or psychological treatment. Anyone experiencing a mental health crisis or a condition requiring clinical care should contact an appropriately licensed psychiatrist, psychologist, emergency service, or crisis support provider.